Managed IT services for small and mid-sized businesses
Your outsourced IT department. We look after your computers, servers, network and Microsoft 365 for a predictable monthly cost, and we fix problems before they stop your staff from working.
Everything a full-time IT person would do, without the full-time salary
For most small and mid-sized businesses, keeping a full-time IT person trained and current costs more than it's worth. Nautalex gives you a whole team of technicians, network designers and consultants, at a fraction of the cost.
- Monitoring and patching. Windows, servers, firewalls and business software kept up to date, so known security holes get closed.
- Help desk. Call or email and reach a real person. No ridiculously long phone menu.
- Remote and on-site support. Quick fixes done remotely; a technician on site when it needs hands on.
- Backups checked and tested. We test restores, so you know your files come back.
- Microsoft 365 administration. New staff, departures, licences, mailboxes and sign-in security.
- Software installation and maintenance. Installs, upgrades, licence renewals and the patches nobody remembers.
- Hardware and purchasing. The right computers, servers and network gear from partners like Dell, HP, Lenovo and Cisco.
- Planning. Regular reviews of what's aging, what's at risk and what to budget for next.
Downtime is expensive. Preventing it is cheaper.
When the server stops or email goes down, the whole business waits. Our job is to catch problems early, fix them fast, and make sure the boring maintenance actually happens.
Prevent, don't just fix
Our Infrastructure Assessment finds weak spots before they turn into outages, then we keep them covered.
One team that knows your setup
The same people who designed your network look after it. No re-explaining your office every time you call.
Plain answers
We explain the options without talking over your head, so you can make the call.
Built for offices of 5 to 100 people
Manufacturers, law firms, accountants, medical and professional offices across Brantford, Brant County, Cambridge, Kitchener-Waterloo, Woodstock, Hamilton, Halton and London.
“They handle everything from email, web security, desktops and our in-house servers. Randy and his team do what needs to be done to keep us working.”Jason Kingston, Drouillard Sambrook Kingston LLP
Managed IT services: common questions
What does a managed IT service provider actually do?
We take responsibility for your technology: keeping computers and servers updated, watching for problems, answering staff questions, managing Microsoft 365, checking backups and planning upgrades. You get a whole IT team for less than the cost of one employee.
Do you offer on-site support or only remote?
Both. Most issues are fixed remotely in minutes. When something needs hands on, a technician comes to your office.
Can you work alongside our in-house IT person?
Yes. Many clients have someone who handles day-to-day questions. We back them up with the server, network and security work.
What areas do you serve?
Our head office is in Brantford, Ontario. We support businesses across Brant County, Cambridge, Kitchener-Waterloo, Woodstock, Hamilton, Halton and London, and we have an office in Penticton, BC.
More ways we keep your business running
Ready for IT that just works?
Tell us about your office and we'll tell you plainly what we'd fix first.